In Reply to: Cases Staff Is Ignoring Complaints From Diamond Members posted by Marcie () on September 16, 2013 at 08:24:45:
I have been in contact with Cases re support link this past week over 3 different issues and have found them to answer within 12hrs.And resolving the issues straight away.
Sorry for your bad experience but my own has been very good.
Best of luck with trying to get some answers to your problem.