Update on iPay purchasing issues

[ Follow Ups ] [ Post Followup ] [ Forum ]

Posted by Brook (Ranked on Ladder) on June 19, 2006 at 09:59:42:

Hi,

As many of you know, we recently moved our billing away from iBill to iPay as the processor for our membership purchases. Unfortunately, this has caused some disruptions in our purchasing .

First, the good news, iPay has corrected the AVS problem they were experiencing that was preventing our members outside the US from making their purchases.

The bad news is that some of our members are getting a PayPage error that is preventing them from making their membership purchases. This problem is caused by a programming issue that iPay is experiencing and the iPay's developers are working to isolate the cause of this problem and correct it. They have had some success but some members are still getting the error. They will have this fixed as soon as possible.

Error Type: PayPage.WebHost
Error Message: Fail at building page layout.

In the meantime, if you are trying to renew your membership or make a new purchase and you have received this error please contact our Sales Support Staff at 360-419-7165 Mon-Fri 9:00am to 5:00pm PT and our staff can help you with your purchase.

I am very sorry for the problems that you are experiencing and any inconvenience that you have been caused by this.

Thank you for your patience and your continued support!

Follow Ups:

Post a Followup

Ladder:
	or Ladder Path:
Ladder Name:
Password:
Password saved if checked

Subject:

Comments:
: Hi, : As many of you know, we recently moved our billing away from iBill to iPay as the processor for our membership purchases. Unfortunately, this has caused some disruptions in our purchasing . : : First, the good news, iPay has corrected the AVS problem they were experiencing that was preventing our members outside the US from making their purchases. : The bad news is that some of our members are getting a PayPage error that is preventing them from making their membership purchases. This problem is caused by a programming issue that iPay is experiencing and the iPay's developers are working to isolate the cause of this problem and correct it. They have had some success but some members are still getting the error. They will have this fixed as soon as possible. : Error Type: PayPage.WebHost : Error Message: Fail at building page layout. : In the meantime, if you are trying to renew your membership or make a new purchase and you have received this error please contact our Sales Support Staff at 360-419-7165 Mon-Fri 9:00am to 5:00pm PT and our staff can help you with your purchase. : I am very sorry for the problems that you are experiencing and any inconvenience that you have been caused by this. : Thank you for your patience and your continued support!

Optional Link URL:

Link Title:

Optional Image URL:

[ Follow Ups ] [ Post Followup ] [ Forum ]